Customer Service Representative

Diploma/Degree in IT/Computer Science. At least 1 to 2 years of relevant experience. 1st level helpdesk to respond to calls. Provide first call resolution to users who called into our hotline which is public facing, advising on issues. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact. Perform outbound calls to users who leave callback. Handle emails as assigned by team leader. Handle responses via the Chatbot. Agent would need to be able to take stress of answering calls from members of public.