Customer Service Representative

About the role: We are currently seeking a highly motivated and customer-oriented Customer Service Representative with proven experience in inbound support to join our organization.

Location: Taguig City

Work Setup: 100% Onsite (non-negotiable)

Work Shift: Night Shift

Contract Duration: 9 months

Key Responsibilities:

• Manage and respond to inbound customer inquiries via phone, email, and/or chat in a timely and professional manner
• Provide accurate and comprehensive information regarding products, services, and company policies
• Resolve customer concerns effectively while maintaining a high level of customer satisfaction
• Accurately document all customer interactions in the appropriate systems
• Adhere to established service standards, KPIs, an...