Customer Service Representative

Description
We are looking for a dedicated Customer Service Representative to join a team in Wilmington, Delaware. This is a long-term contract position offering the opportunity to assist customers with inquiries and claims related to unclaimed property. The ideal candidate will thrive in a fast-paced, customer-focused environment while delivering exceptional service.


Responsibilities:

• Handle inbound customer calls regarding unclaimed property inquiries and provide timely assistance.

• Offer updates on claim statuses and guide customers through required documentation.

• Assist claimants in navigating the online system and filing their claims accurately.

• Search for and create claims within the company’s proprietary database system.

• Perform accurate data entry and ensure compliance with established client procedures.

• Review and analyze documentation to determine rightful ownership of claims.

• Maint...