Customer Service Representative with German

We are currently looking for German-speaking Customer Support Agents to join a fast-growing team in Málaga. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence online.

Overview

This role involves providing exceptional support to our clients and ensuring their success with our digital advertising products.

Responsibilities

• Provide support to high-level clients via chat, email, and phone.
• Assist customers with the self-serve advertising platform and related tools.
• Deliver pre- and post-sales support for digital advertising products.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather clie...