Customer Service Specialist

London, Ontario, Canada • Posted March 11, 2026

Job Type: Full-time

Location: London, Ontario

Posted: March 11, 2026

Category: Information and Record Clerks

Application Deadline: April 20, 2026

Role Description

 
   Job Description  
 Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS customers. You must become proficient with the Group Pension Administration System (GPAS) and GRS processes.
  What you will do  
 Handling plan and member maintenance on GPAS, including data updates, financial transactions and reporting
 Handling various inquiries, telephone calls etc. from multiple audiences
 The daily management of a block of business
 Fostering relationships with plan administrators, brokers, advisors and plan members
 Handling sensitive and complex issues in a timely and accurate manner
 Based on your assignment within GRS you will be specifically accountable for one or ...
                

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