Customer Service Specialist (Remote)

Job Overview

We are looking for a proactive and detail-oriented Customer Service Specialist to support the management and protection of our client's brand presence across digital platforms. This role plays a critical part in monitoring online conversations, identifying potential risks, and ensuring consistent content distribution across corporate social media channels.

Key Responsibilities

• Monitor social media platforms and online channels for brand mentions in real-time.
• Identify, track, and escalate negative content, sentiment, or potential risks promptly to the relevant internal teams.
• Stay updated on emerging trends, discussions, and public sentiment related to the brand.
• Manage multiple corporate social media accounts across various platforms.
• Schedule and publish content provided by the internal content team according to the content calendar.
• Ensure consistency in tone,...