Customer Service Supervisor II

Description

As a part of the Global Customer and Field Solutions (GCFS) team, you will lead a group of customer service professionals and play a key role in supporting field sales, business groups, and corporate functions. Your responsibilities will span sales administration, order fulfillment, risk and credit management, collections, inventory control, proposal development, and contract negotiation. You will plan and direct key operational activities to deliver high-impact solutions and consulting support aligned with business and customer needs. A crucial part of your role will involve driving strategic alignment across internal teams and external customer requirements while being accountable for meeting customer satisfaction goals.

Qualifications

•Associate degree or higher education, specialized training, or an equivalent combination of education and experience.•Minimum 2 year of experience leading people, projects, or programs—...