Customer Service Supervisor

Overview

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Responsibilities

• Supervise daily operations of the CSD chat support team
• Monitor team performance and provide regular coaching, feedback, and performance evaluations
• Ensure KPIs are consistently met or exceeded
• Lead by example in delivering exceptional customer service via chat
• Upskill existing team members on product knowledge, tools, and communication standards
• Assist in workforce planning, shift scheduling, and real-time queue management
• Identify and escalate system or process issues that affect productivity or service quality
• Collaborate with QA, HR, and management to drive improvements and team engagement

Qualifications

• Must reside within 15 minutes of Makati and willing to work onsite
• At least college level (undergraduate or graduate of any course)
• At least 1 year ...