Customer Service Support Representative

**In This Role, Your Responsibilities Will Be:**

+ Manage/process customer orders, product returns, quotations, inbound and outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking activities.
+ Understand and interact with a variety of NI departments, processes, and applications to support customer needs to drive velocity and remove roadblocks.
+ Support Sales opportunity management cycle for the customers by fulfilling operational requests.
+ Provide differentiated operational support through NI’s business model (Tiering) throughout the sales and post-sales cycle.
+ Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle, SFDC, Outlook, and other internal business applications.
+ Timely follow-up with customers on pending actions to support their needs through multiple phone, email, and chat channels...