Customer Service Training Specialist Role

Drive training excellence at Allied as a Customer Service Training Specialist. Focus on high-quality training programs for Risk Management Operations employees.
In this vital position, you'll facilitate engaging training sessions that prepare employees to deliver outstanding customer service. Your responsibilities will include creating and maintaining training content while also managing assessments to monitor effectiveness. Collaborate with team leaders to ensure that the training curriculum aligns with business objectives and employee needs.
Key Responsibilities:
• Lead training sessions for new RMO employees
• Create and maintain updated instructional materials
• Organize quarterly training focused on key competencies
• Assess participant performance and understanding
• Collaborate with business leaders on training improvement
Requirements:
• High school diploma or GED is required; higher degree preferred
• 1-2 years of related training experience
• ...