Customer Services Representative (Aguascalientes)
ciudad de aguascalientes, ciudad de aguascalientes, Mexico • Posted June 04, 2026
Job Type:
Full-time
Location:
ciudad de aguascalientes, ciudad de aguascalientes
Posted:
June 04, 2026
Category:
Other-General
Application Deadline:
July 14, 2026
Role Description
Mision Responsibilities
- Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.
- Maintains a Quality Standard on all phone calls received guaranteeing a minimum overall average percentage of 70% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.
- Utilize all tools and resources available to proactively resolve our Customer's concern and prevent any further call backs.
- Follow all Adherence guidelines to achieve a minimum target of 95%.
- Basic understanding of the auto finance industry.
- Experience: Knowledge on excellent Customer Service techniques (call center based preferably). ...
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