Customer Services Representative

Hong Kong, Kowloon, Hong Kong • Posted June 15, 2026

Job Type: Full-time

Location: Hong Kong, Kowloon

Posted: June 15, 2026

Category: Supervisors of Office and Administrative Support Workers

Application Deadline: July 25, 2026

Role Description

Responsibilities
As part of our Client Services group, you will liaise with Interactive Brokers’ clients from around the globe, including but not limited to professional retail clients, advisors and broker-dealers. Our goal is to develop and maintain long-term client relationships through responsive, superior and high-touch service while we continue to advance on technology and expand our global product offerings.
Handle clients’ enquiries via different channels including email, ticket, live chat and phone call
Familiarize with various proprietary platforms including trading systems and administrative portals in order to educate clients to align with our self-service and highly automated business model
Assist clients in understanding the entire trading cycle, including but not limited to funding process, position transfers, corporate actions, margin calculation and statements reconciliation
Troubleshoot with clients and take ownership when issu...
                

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