Customer Success and Implementation Manager

Work set-up: Hybrid

Work Schedule : Night Shift

Work Location : BGC

Job Responsibilities:

Team Leadership & Delivery Ownership

• Set clear performance expectations tied to customer and business outcomes
• Balance capacity, workload, and prioritization across the portfolio
• Run weekly operational cadences (portfolio, milestone, and risk reviews)
• Coach in real time within active engagements
• Build a high-accountability, high-support team culture

Process & Governance

• Translate strategic direction into standard onboarding motions and runbooks
• Drive full adoption of tools, data standards, and delivery methodology
• Ensure strong project hygiene, timeline integrity, and scope control
• Implement inspection frameworks that eliminate heroic...