Customer Success Manager

This is an exciting opportunity for a customer-focused and commercially driven professional with a background in digital and B2B SaaS to make a real impact across a growing customer portfolio. In this role, you’ll drive customer retention, product adoption, and net revenue growth by building strong partnerships and delivering measurable value at every stage of the customer journey.

Using data insights, usage analytics, and proactive engagement strategies, you’ll identify opportunities to improve customer health, increase adoption, and mitigate churn before risks arise. As a trusted advisor to customers, you’ll play a key role in helping them maximise the value of our products and services while uncovering opportunities for expansion and growth.

Working closely with Sales, Product, and Delivery teams, you’ll champion the voice of the customer internally and help shape exceptional customer experiences, scalable processes, and long-term business success.

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