Customer Success Manager

Our client is a reputable software house, and they are looking to hire A Senior Customer Success Manager with a hands-on technical delivery practitioner who owns the full arc of client relationships post go-live: configuration, training, POC delivery, incident management, Agentic AI workflow design, adoption, renewal, and expansion. This is not a relationship manager, it is the company's primary client-facing delivery resource. Significant time is spent at client premises. What You Own: Application-layer product configuration (routing rules, permissions, workflows) through the GUI for our AI & Enterprise products. Structured user training at client sites, role-calibrated for admins, department heads, power users, and end users. Front-line Agentic AI workflow design for our products triggers, steps, prompts, outputs, validation logic. POC delivery and product demonstrations grounded in real implementation experience. First point of contact for all client calls, own the outcome. Route te...