Customer Success Manager (Tech Touch)

Customer Success Manager (Tech Touch)

The Customer Success Manager (Tech Touch) is responsible for building effective relationships with current customers and maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, promoting frequent use of additional product features, and supporting the renewal process.

Responsibilities

• Forge relationships with new customers and understand their objectives
• From a consultative approach, develop a strategy and plan for achieving customer objectives
• Leverage KnowBe4 assessment tools to enhance the customer journey
• Manage the steps of the onboarding pro...