Customer Success Manager

We are looking for a dedicated, ambitious, and self‑driven Customer Success Manager (CSM), Enterprise. As a CSM, you will report to a Director of Customer Success and help customers achieve business value through Varicent’s tools. You’ll collaborate across teams to drive success planning, adoption, change management, renewal, and expansion of Varicent’s SaaS solution.

What You’ll Do

• Serve as the main point of contact and liaison between customers and Varicent.
• Represent the voice of the customer to provide input into core product, marketing, and sales processes.
• Lead renewals and proactively identify expansion opportunities in each account.
• Create and manage value‑based success plans with clear business outcomes, objectives, stakeholders, milestones, risks, and metrics.
• Drive high usage of Varicent products through adoption plans and execution.
• Develop deep product expertise to increase customer usage.