Customer Success Manager (US Shift)

Job Description:

We are looking for candidates with at least 2 Years of hands-on experience in managing

Amazon Ads or any marketplace advertising. The selected individuals will play a key role in

guiding and assisting clients through the Hector platform, providing comprehensive

walkthroughs and handholding support to ensure optimal use and performance.

Key Responsibilities:

● Provide step-by-step walkthroughs and handholding support for clients using

Hector.

● Conduct client demos to deliver engaging and informative product demonstrations

to clients, showcasing the Hector platform’s features and benefits.

● Assist in setting up and optimizing Amazon Ads or other marketplace ads.

● Address client queries and provide solutions for any ad-related issues.

● Collaborate with the team to improve the user experience on the Hector platform.

● Stay updated with the latest tre...