Customer Success Representative

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About The Role

We're hiring a Customer Success Representative based in our Calgary Head Office located in beautiful Eau Claire. This role is hybrid. It is in-office with 20% flexibility to work from home.

Location

Calgary, Alberta

What You’ll Do

• Lead engaging presentations and demos (online, in-person, and at events)
• Guide customers through onboarding and keep them engaged
• Upsell new features and services
• Work closely with Account Managers and log activities in Salesforce
• Use customer insights to drive retention and product improvements

What You Bring

• 3+ years in customer success, onboarding, or travel management
• Experience in outbound sales, upselling, and cold calling
• Confident speaking to groups and leading training sessions
• A can...