Customer Success Representative

Customer Success Representative

Reports to: Head of Customer Success

Compensation: $51,000

Role Overview

The Customer Success Representative serves as a key point of contact and first impression for customers. This role is responsible for managing incoming inquiries, coordinating service requests, and ensuring a seamless customer experience. You will act as a liaison between customers, service teams, and sales, while also supporting contract review and approval processes.

This position is ideal for candidates who thrive in a fast‑paced environment, enjoy problem‑solving, and excel at delivering exceptional customer service.

Key Responsibilities

Customer Experience & Support

• Serve as the primary point of contact for incoming customer calls and inquiries
• Resolve customer concerns and complaints in a professional and timely manner
• Provide accurate information and e...