Customer Success Representative

Our  well-established manufacturing client is recruiting for a Customer Success Representative to join their Client Management team.
 
Job Title: Customer Success Representative
Job Type: Full Time; Permanent
Salary: £38,000 - £43,000
Hours: Monday - Thursday 7:15 am - 5:30 pm
Location: Barnstaple
 
About the role:
You will be responsible for establishing strong relationships and processes with our customers from quotation to delivery. You'll provide first class levels of customer service to our customers through varied communication channels, including email, phone, and in-person visits.
 
Key Responsibilities for the Customer Success Representative: 

Supporting our Customer Programme Managers by creating account packs: highlighting invoices, deliverables, and challenges. 
Identifying opportunities to improve communications and processes both internally and externally.
Promptly and accurately completing all administration ac...