Customer Success Specialist

Customer Success Specialist (Mandarin Speaker – Social Media Project)

**Location:** Bayan Lepas / Georgetown, Penang, Malaysia

About the Role

We are looking for a **Customer Success Specialist (CSS)** to support users of a leading social media and online shopping platform. You will assist customers with inquiries, orders, payments, and account-related concerns through phone and email while delivering a high standard of customer service.

Salary & Schedule

**Salary:** Up to MYR 4,500 per month (including language allowance)

**Schedule:** Rotational 24/7 shifts (5 working days, 2 days off)

Responsibilities

* Respond to customer inquiries via phone and email.

* Assist customers with online orders and shopping-related issues.

* Process payments and handle sensitive customer information securely.

* Resolve customer concerns professionally and efficiently...