Customer Success Specialist

chennai, tamil nadu, India • Posted June 11, 2026

Job Type: Full-time
Location: chennai, tamil nadu
Posted: June 11, 2026
Category: Other-General
Application Deadline: July 21, 2026

Role Description

ItJob Purpose:
 

To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business:

  • Responds to inquiries.

  • Expedites critical orders.

  • Communicates dispositions.

  • Researches and resolves problems.

  • Research orders.

  • Provides quote preparation.

  • Orders tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and-or other such support to sales team members and-or external customers.

  • Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.

  • Performs other duties as assigned.

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