Customer Success Specialist

We are looking for a dynamic and customer-focused Customer Success Specialist to joint our team! You will be the first point of contact, addressing inquiries, resolving issues, and ensuring customer satisfaction. If you enjoy helping others, problem-solving, and delivering excellence service, this role is for you!

Responsibilities :

• Maintain customer satisfaction during interactions;
• Review and validate orders through entry process (automated), order processing;
• Confirms orders to customers;
• Opens engineering change requests as needed;
• Follows-up and review ECO information;
• Escalating issues to specialized teams;
• Tracks orders with the planning and shipping team to meet customer needs;
• Product forecasts/alignment with protect revenue quota;
• Authorizes the return of material; Resolving complaints or technical issues;
• Completes orders for production made exter...