Customer Support Administrator

Remote · PHP 40,000/month · Full-time · Mon–Fri, aligned to AEST business hours

About the Client

A family-owned Australian salary packaging provider that administers employee benefit programs for organisations across the country. The team is small and close-knit, built around a simple idea: people get in touch because they need help, and the job is to find a way to help them. Training and support here are constant, not occasional.

The Opportunity

You'll be the first voice employees reach when they need help with their accounts, claims and cards. Within three months you'll be processing applications and claims independently, running the inbox, and resolving enquiries from start to finish without passing them up.

A note on the work: this is a phone-forward role. Some days the line runs hot and the inbox fills faster than you'd like. Quieter days are for claims, reporting and...