Customer Support Advisor

Cairo, Cairo Governorate, Egypt • Posted May 27, 2026

Job Type: Full-time

Location: Cairo, Cairo Governorate

Posted: May 27, 2026

Category: Information and Record Clerks

Application Deadline: July 06, 2026

Role Description

CEQUENS is a global, AI powered customer engagement solutions provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.
Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.
If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team
Key Roles and Responsibilities:
Acted as the first point of contact for CEQUENS customers across multiple channels (phone, email, live chat, and ticketing).
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