Customer Support Advisor

Our client:

Company specialized in the design and manufacture of digital products for the healthcare sector.

Job Description:

The selected person will be the main point of contact for customers, supporting them throughout their lifecycle, focusing especially on technical assistance. The person will help create a long and fruitful relation with them, from the first steps helping them with the configuration of products, providing training for the company devices and software, ensuring the customer service standards.

As a Customer Support Advisor the person will:

• Provide first-line technical support for customers: Log, manage, and track customer tickets and actions via phone and email using the company's systems and CRM (e.g. HubSpot).
• Coordinate and document the customer onboarding process.
• Keep customers informed of progress, resolutions, and next steps in a clear, respectful, and accessible manner.
• Mo...