Customer Support Agent- DE
Berlin, Berlin, Germany • Posted June 07, 2026
Role Description
Customer Support Agent - German Speaker (Berlin based, onsite)
SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in , we’re the trusted partner of over 4 million merchants in 37 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships.
As a Customer Support Agent for the German market, you will be the voice of our company.
What you’ll be doing in this position
Supporting our German-speaking customers by phone, email, chat and social media channels
Supporting our merchants for all questions and inquiries about our POS solution
You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants
You’ll be great for this position if you have
Multi-tasking skills
Ex...
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