Customer Support Agent

Leudelange, Esch-sur-Alzette, Luxembourg • Posted June 03, 2026

Job Type: Full-time

Location: Leudelange, Esch-sur-Alzette

Posted: June 03, 2026

Category: Information and Record Clerks

Application Deadline: July 13, 2026

Role Description

What You Will Do

Handle customer inquiries and incidents across SIX products and data services, ensuring timely, high‑quality resolution through end‑to‑end request handling via ticketing tools, email, calls and meetings.

Manage and maintain operational relationships with key customers.

Conduct root cause analysis, identify recurring issues and contribute to their sustainable resolution.

Support business growth by engaging with new customers, products, services and SIX initiatives
What You Bring
Experience in financial markets, with exposure to asset servicing, middle/back office, market data products and regulatory topics (e.g. MiFID, ESG).

Strong customer orientation with excellent communication and presentation skills.

Analytical, investigative and solution‑driven mindset.

Interest in continuous learning to support service excellence across a global product and d...

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