Customer Support Agent

About the Role

We're looking for a detail-oriented Customer Support Agent to own the frontline of our customer experience. You'll run our support desk day-to-day — managing all incoming tickets in Zendesk across North America — and serve as our internal configuration specialist, partnering with Onboarding Managers when complex product setups need deeper expertise. Your role is essential in building customer trust, resolving issues fast, and making sure our clients get maximum value. You'll collaborate closely with our Customer Experience, Product, and Engineering teams, and you'll contribute directly to the continuous improvement of both our product and our support processes.

Responsibilities

Customer Support

• Own the day-to-day management of the Cubigo support desk in Zendesk: triage, prioritize, resolve, and elevate all incoming tickets across email, chat, and phone
• Troubleshoot technical and product-related issues end-to-end, ...