Customer Support Agent (Software) [#4912]

montreal, quebec, Canada • Posted June 04, 2026

Job Type: Full-time

Location: montreal, quebec

Posted: June 04, 2026

Category: Other-General

Application Deadline: July 14, 2026

Role Description

Alteo is looking for a Customer Support Agent (Software) for a permanent position based in Montreal. 
*** Hybrid work: 2 days in the office/week *** 
Responsibilities: 
Respond to user calls and emails (technical or software training requests) 
Ensure an impeccable customer experience both in writing and verbally on the phone, in French and English 
Identify, analyze, and resolve issues encountered by clinics to achieve a high level of satisfaction (e.g., slow system, software update problems, error messages, integration of ophthalmic equipment, etc.) 
Become an expert on the various features of our software in order to update and create internal and external documentation for the use of our application 
Involvement in related projects for proactive contact with clinics to ensure optimal use of the software 
Emergency management based on clinic needs 
Profile: 
5+ years of experience in technical supp...
                

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