Customer Support Analyst - 1

About the Company

Brightedge is a leader in enterprise SEO and content marketing technology, empowering global brands to optimize their digital presence and drive measurable business results. Our platform serves some of the world's largest organizations, and we're looking for a skilled Product Support Engineer to ensure our customers get the most out of our technology.

Please Note - Candidates with Production Support, Infra Support, Desktop / Application Support experience will be auto rejected, hence need not apply.

About the Role

We're seeking a Product Support Engineer to join our Support organization. In this role, you'll be the technical escalation point for complex integration and API-related issues, working directly with enterprise customers to diagnose, troubleshoot, and resolve sophisticated technical challenges. This is not a traditional supp...