Customer Support and Retention Executive

Customer Support & Retention Executive

Location: Remote

Type: Part-time / Freelance

Brand: Parman

Experience: 1–3 years preferred

Apply:

Parman is a 35+ year legacy sterling silver jewellery brand being reimagined for today. We create 925 silver jewellery for men and women across everyday essentials, statement pieces, piercings and collections built around self-expression.

We’re looking for a committed Customer Support & Retention Executive to manage customer conversations, answer product queries, coordinate order issues, handle returns/exchanges, and take charge of WhatsApp flows, broadcasts and retention execution.

What you’ll own:

• Customer chats across WhatsApp, Instagram, email and other support channels
• Product, sizing, pricing, delivery, care, warranty, return and exchange queries
• Customer issue resoluti...