Customer Support Associate

Job Role: Customer Support

Location: Hyderabad

Experience - 1-3 Years

NP - Immediate

Our organization is actively seeking a dedicated and experienced Contractor with expertise in AppDynamics, New Relic, Dynatrace, and Digital Experience Monitoring. This role requires 1-3 years of relevant experience, preferably in a customer support function, and will involve working in an international customer service process in a 24x7 environment on a rotational shift basis.

Key Responsibilities:

1. Support our customers in a 24x7 environment, providing high-quality service through chat, phone, and offline communication.

2. Build and maintain comprehensive knowledge of the company's products and services.

3. Resolve product or service problems by thoroughly investigating customer complaints, determining the cause of the problem, selecting the most effective solution, and following...