Customer Support Associate

Customer Support Associate (Tier 2)

Location: Mumbai - Work From Office (WFO)

Shift: US Shifts (Rotational work week)

Interview Process: Versant (58+), Communication Discussion, Operations Interview

Key Responsibilities

• Handle inbound calls, emails, and chats from customers.
• Provide support to candidates and assist with recruitment-related queries.
• Guide users on self-service portals and resolve issues efficiently.
• Log and track cases accurately in ticketing systems.
• Follow escalation procedures for unresolved issues.
• Ensure compliance with security, GDPR, and company policies.
• Meet SLA targets and deliver excellent customer service.

Requirements

• Good verbal and written communication skills.
• Basic technical aptitude and ability to learn quickly.
• Familiarity with ticketing tools (ServiceNow preferred), MS Office, and ERP systems is ...