Customer Support Associate - Vietnamese Native Speaking
Undisclosed, Thailand • Posted November 30, 2022
Job Type:
full-time
Location:
Undisclosed
Posted:
November 30, 2022
Category:
call-centre-customer-service
Application Deadline:
December 01, 2022
Role Description
The position is for overseas hiring. The position is based in our office in Yerevan, Armenia. The successful candidate will need to relocate to Yerevan, Armenia
Key responsibilities and accountabilities
- Handles and resolves customers’ issues via phones (inbound and outbound), emails, and online chatting tools.
- Guarantees an unparalleled customer service experience and preserve the image of the company since they are the first line of communication within the customers.
- Can provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims conversions and brand turnover.
- Meets or exceeds KPI targets on effectiveness and efficiency.
- Provides quality and accurate service.
- Escalates issues to specific superior/s.
- Follows instructions of immediate superior.
- Gives feedback and suggestions to immediate ...
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