Customer Support Automation Specialist

Be part of Top Hat’s mission as a Support Experience & Automation Specialist, developing automated solutions to improve customer support remotely. Your role will redefine how users interact with our platform.

At Top Hat, we need a technical support expert who can bridge automation engineering and user experience. This full-time remote role focuses on enhancing the Self-Service Ecosystem using AI and CRM automation. You will lead the charge in managing escalations and creating training modules for technical excellence.

Key Responsibilities: • Create experimental workflows using AI tools • Drive Salesforce operational improvements • Tackle high-level escalations with an innovative approach • Develop quality training systems for offshore teams • Ensure swift resolution of complex user inquiries

Requirements: • 1-2 years in a support or helpdesk role • Proficient in Salesforce navigation • Strong logic-first approach to problem solving • Enthusiasm for AI and aut...