Customer Support Center Representative

Calgary, Alberta, Canada • Posted June 05, 2026

Job Type: Full time

Location: Calgary, Alberta

Posted: June 05, 2026

Category: Information and Record Clerks

Application Deadline: July 15, 2026

Role Description

Description
 :Shift, Hours & Compensation (Important)
24/7 operation – this centre never closes
This is a full time position for 6 months- could extend
This is not a Monday–Friday role, shifts could be on weekend or overnight as needed.
Rotating 5x2 schedule (days off vary and are not guaranteed on weekends)
Typical shifts:5:00AM -1:00PM PST7:00AM – 3:00PMPST
Includes evenings, overnights, weekends, and holidays
Compensation:
Full-Time: $24.00/hour (37.5 hours per week)
Top Responsibilities (What You’ll Do)
Answer and manage incoming calls using Genesys, assessing needs and routing accurately
Provide professional, first-point-of-contact support to customers and internal teams
Create and document service cases in Salesforce for follow-up and resolution
Triage customer chats and connect inquiries to the correct teams
Monitor shared inboxes and respond to after...
                

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