Customer Support Coordinator

Our client is seeking a proactive and customer-focused Customer Support Coordinator to serve as the first point of contact for customer inquiries and ensure a high standard of service delivery.

Key Responsibilities:

• Serve as the primary contact for inbound customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues promptly and professionally.
• Escalate complex issues to the appropriate team or department when necessary.
• Coordinate with internal teams (sales, logistics, technical support, etc.) to ensure timely resolution of customer needs.
• Maintain up-to-date knowledge of products, services, promotions, and system updates.
• Track customer interactions and update records in the CRM system.
• Monitor and follow up on open customer support tickets until resolution.
• Identify patterns in customer f...