Customer Support Engineer at Saltworks

Become a Customer Support Engineer with Saltworks Technologies, aiding industrial clients post-project handover. Enhance system performance and provide expert technical assistance in lithium refining and desalination.

In this hands-on role, provide post-delivery support as a vital contact for technical inquiries. Work closely with engineering teams to troubleshoot issues and offer well-informed resolutions. This position requires leveraging your background in mechanical or chemical engineering to foster customer trust and optimize their operations.

Key Responsibilities: • Primary contact for customer technical inquiries • Collaborate on troubleshooting and issue resolution • Cultivate deep product knowledge to assist clients • Capture customer feedback for product innovations • Develop and organize technical guides and documentation

Requirements: • Degree in Chemical, Mechanical, or Integrated Engineering • 2-4 years of experience in technical customer suppor...