Customer Support Engineer

Products Handled: Multimode Readers, Flow Cytometers, Cell Imaging Systems, Surface Plasmon Resonance Instruments, CO₂ Incubators, Gel Documentation Systems, etc.

• Job Responsibilities:Install, maintain, troubleshoot, and repair scientific instruments at customer sites.
• Respond to customer service requests, including AMC (Annual Maintenance Contracts), CMC (Comprehensive Maintenance Contracts), breakdowns, and technical support.
• Conduct instrument calibrations, performance checks, and preventive maintenance.
• Provide technical demonstrations and support sales teams with specific customer requirements.
• Upgrade and enhance service tools, jigs, and procedures as required.
• Recommend improvements in instrument operation and maintenance procedures.
• Train customers on equipment usage, maintenance, and best practices.
• Collect and analyze customer feedback to enhance service quality and product reliability. <...