Customer Support Engineer

**REPORTING LINE: DEPARTMENT: Service*** **Line Manager: Service Manager*** **Matrix Manager(s): Service Manager****SPECIFIC DUTIES & RESPONSIBILITIES:** include the following.Other duties may be assigned.
* • Repair and maintenance of analytical instrumentation • Perform installation of equipment from delivery to sign-off • Perform preventative maintenance per maintenance schedule • Inform appropriate personnel on all problems using escalation procedure • Maintain manuals • Submit electronic paperwork timely and accurately • Maintain excellent communication with Service Manager on all matters • Keep customers well informed on any open issues • Manage direct account responsibility with minimal supervision • Knowlwdge on Micromeritics instruments will be considered a plus**IMPACT:*** Major impact on customer satisfaction.
* Growth and profitability of preventive and corrective maintenance plans.
* Maintains and build upon the professional image of Malvern Panalytical.