Customer Support Engineer

Responsibilities

• Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Navis products.
• Manage cases and communications from start to resolution and closure, collaborating with departments such as Sustaining (Development), QA (Testing), and Product release.
• Verify, reproduce, and isolate application defects or faults reported by Navis customers.
• Debug software applications and analyze code for potential issues.
• Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.
• Address customer question cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case-management tools, Confluence, product release notes, and other Navis resources.
• Perform on-site customer-facing tasks, including software or hardware upgrades, re...