Customer Support Engineer

Job Title: Customer Support Engineer

Location: Waterloo, Iowa

Salary: $70-75K plus bonus

Job Summary of the Customer Support Engineer: The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. This position bridges the gap between customers, dealers, and internal departments—providing accurate quotes, resolving service and warranty issues, and designing parts and solutions for service orders. The ideal candidate combines mechanical design knowledge with strong communication, organization, and problem-solving skills to ensure a seamless customer experience from quote to after-sale support.

Job Duties & Responsibilities of the Customer Support Engineer:

·Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries.

·Support warranty activities by assisting with technic...