Customer Support Executive

Craft & Glory is a premium and rapidly growing D2C brand committed to delivering exceptional handcrafted products and customer experiences. As we continue to expand, we are looking for a dedicated and customer-focused Customer Support Executive to join our growing team.

The ideal candidate should possess strong communication skills, a solution-oriented mindset, and prior experience in handling customer interactions within an E-commerce or D2C environment. This role offers an excellent opportunity to work closely with customers and contribute directly to brand loyalty and customer satisfaction.

• Manage customer interactions across multiple channels, including Calls, Emails, Live Chat, WhatsApp, and Social Media platforms.
• Provide accurate, timely, and professional assistance regarding products, orders, shipping, returns, exchanges, and company policies.
• Handle customer concerns, complaints, and escalations with em...