Customer Support Executive

The ideal client service agent enjoys working one-on-one with customers and thrives in a high paced sales environment. Responsibilities Manage inbound calls on time Actively reply to customers through live-chat Ability to deliver the highest degree of customer service by demonstrating exemplary service through telephone, live-chat and e-mail communication, being solution focused all while staying true to the Brand. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Maximise opportunities to upsell Build and maintain our clientele by engaging and fostering relationships Provide the highest level of customer service each time, every time.

Be the first point of contact to resolve customer issues and complaints across multiple promptly, communicating through email, phone, live chat and media. Assist customers with all lines of enquiry which will include product queries, returns, registration, payments and more. Be committed...