Customer support executive

Job Title: Customer Support Executive
Company: Teleperformance
Location: Mohali, Punjab, India
Job Type: Full-time
About Us:
Teleperformance is a global leader in customer experience management, and we're expanding our team in Mohali! We're looking for talented individuals to join us as Customer Support Executives and provide exceptional service to our international clients.
Job Summary:
We're seeking highly motivated and customer-centric professionals to handle customer queries, resolve issues, and provide timely solutions. As a Customer Support Executive, you'll be the voice of our company, ensuring customer satisfaction and building strong relationships.
Responsibilities:
Handle inbound customer calls and respond to queries via email/chat
Resolve customer complaints and provide effective solutions
Meet performance metrics, including response time, resolution time, and customer satisfaction
Collaborate with team members to ensure seamless customer ...