Customer Support Executive

We are hiring a dedicated and customer-focused Customer Support Executive to assist customers by resolving queries, providing product/service support, and ensuring a positive customer experience. The ideal candidate should possess strong communication skills, problem-solving abilities, and a customer-centric mindset.

Requirements

Key Responsibilities

• Handle customer inquiries through phone, email, and chat support
  
• Resolve customer complaints and provide appropriate solutions
  
• Maintain a professional and positive attitude while assisting customers
  
• Escalate unresolved issues to the concerned departments when necessary
  
• Follow up with customers to ensure issue resolution and satisfaction
  
• Maintain accurate records of customer interactions and support activities
  
• Provide product/service information and guidance to customers
  ...