Customer support executive – us voice process night shift

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Compensation:
₹160 per hour
Job Type:
Remote | Long-term Contract (3–5 years stability)
Shift:
Night Shift (aligned with US time zones)
Experience: Must have Cross sell/ Upsell in a BPO
Job Overview
We are looking for a dedicated and experienced Customer Support Executive to join our US Voice Process team. This is a remote, long-term opportunity ideal for candidates who are comfortable working night shifts and have prior experience handling US-based customers.
Key Responsibilities
Handle inbound and outbound customer calls for US clients
Provide prompt, accurate, and professional customer support
Resolve customer queries, complaints, and issues efficiently
Maintain clear and detailed records of customer interactions
Meet performance metrics such as call quality, resolution time, and customer satisfaction
Adhere to company policies and client guidelines at all times
Required Experience & Skills
Prior e...