Customer Support

About the Role As a Customer Support , you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining exposure to cross-functional teams, and developing valuable, transferable skills within the SaaS industry. What You’ll Do Respond to and resolve customer inquiries of varying complexity within established SLAs. Deliver a positive, customer-centric approach to issue resolution. Manage and document customer cases, updates, and tasks in our ticketing system. Review and process customer forms and documentation. Serve as a Subject Matter Expert (SME) for designated products and support processes. Collaborate with Product, Customer Success, Account Management, and other internal teams. Bring ideas to the table to improve processes and enhance the customer expe...